Refund policy

At Haute Boutique, we want every order to feel like the right choice. This policy sets out how returns, refunds and cancellations are handled, and applies to orders placed at hauteboutique.co.uk for delivery within the United Kingdom.

1. RETURN PERIOD
From the day your order arrives, you have 30 days to ask us to return it.

2. CONDITIONS FOR RETURNS
For a return to be accepted, the item should be:
- In its original, unworn and unused condition, with no signs of wear or damage
- Returned with every original tag attached and in its original packaging
- Sent with your order number or another proof of purchase
- Approved by our team before you post it

Anything sent back without an approved request can't be accepted.

3. ITEMS THAT CANNOT BE RETURNED
A few things can't be returned, for hygiene and practical reasons:
- Gift cards
- Any item sold with a hygiene seal, once that seal has been opened

4. HOW TO START A RETURN
Email info@hauteboutique.co.uk and tell us:
- Your order number
- Which item(s) you'd like to send back
- Your reason for returning
- A photo or two, if the item arrived damaged, faulty or incorrect

Once we've approved it, we'll send you the return instructions and address. Please return your parcel only to the address we give you.

5. RETURN SHIPPING
For change-of-mind returns, the cost of return postage is yours. We'd suggest a tracked service, as we can't take responsibility for parcels lost on the way back to us. If the item is faulty, damaged or incorrect, we cover the return cost in full.

6. ORDER CANCELLATIONS
Had a change of heart? Email info@hauteboutique.co.uk with your order number as soon as possible. If your order hasn't been dispatched yet (usually within about 12 hours of ordering), we can cancel it and refund you in full. After it has gone to our carrier we can no longer stop it, but you're welcome to return it once it arrives.

7. DAMAGED OR INCORRECT ITEMS
Please look over your order as soon as it arrives. If anything is faulty, damaged or not what you ordered, get in touch right away at info@hauteboutique.co.uk with photos, and we'll set it right at no cost to you.

8. REFUNDS
After your return reaches us and we've checked it over, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 7 business days of approval, and always within 14 days of us receiving the item. Your bank or card provider may need a little extra time to show it. We don't charge any restocking or handling fees.

9. EXCHANGES
The fastest way to swap for a different item is to return the original and, once it's approved, place a new order for the one you'd like instead.

10. FAILED OR REFUSED DELIVERY
If a parcel comes back to us because the address given at checkout was incorrect or incomplete, we'll contact you to arrange redelivery once it's returned and the correct address is confirmed; additional postage may apply. If the items return in less than their original condition, we may reduce the refund to reflect this.

11. CONTACT & COMPANY INFORMATION
Store name: Haute Boutique
Company name: AEVERNA LTD
Company number: 17335957
Phone: +44 7561 575166
Email: info@hauteboutique.co.uk
Address: 5 Brayford Square, Stepney Green, London E1 0SG, United Kingdom
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM GMT (we aim to respond within 24 hours)