Shipping policy
This policy covers orders placed for delivery within the United Kingdom and explains how we process and ship what you buy. By placing an order with us, you agree to the terms set out below.
A. SHIPPING COSTS:
Shipping is free on every order within the United Kingdom.
B. DELIVERY TIME, PROCESSING & ORDER CLOSING DATE
- Order cut-off: 5:00 PM (GMT). Anything ordered after this is processed on the next business day.
- Processing: 1–2 business days (Monday to Friday).
- In transit: 5–9 business days (Monday to Friday).
- Estimated total: 6–11 business days (Monday to Friday).
C. DELIVERY TERMS
We ship with Royal Mail, UPS, and FedEx.
D. ADDRESS CHANGE
Once an order has shipped, its delivery address can no longer be changed. If you need to update where your order is going, please email us at info@hauteboutique.co.uk within 24 hours of placing it.
E. CANCELLATIONS
You're able to cancel your order at any point before it ships. Once it has been dispatched, please see our refund policy for the options available to you.
F. DAMAGED PACKAGES IN TRANSIT
If a parcel arrives visibly damaged, please refuse the delivery where you can and let our customer service team know. If it was left while you were out, get in touch and we'll talk you through the next steps.
G. MISSING ITEMS
If part of your order is missing, or tracking shows the parcel as delivered but nothing has arrived, please email us at info@hauteboutique.co.uk within 7 days of the delivery (or expected delivery) date. Include your order number and details of the missing item(s). We'll look into it with the carrier and make it right, either by resending the item or issuing a refund.
Occasionally an order is split across more than one parcel, so items can arrive on different days. It's worth allowing for this before reporting something as missing.
H. TRACKING YOUR ORDER
As soon as your order ships, we'll email you a tracking link. You can also check its progress at any time on our Track Your Order page: https://www.hauteboutique.co.uk/apps/parcelpanel
Customer Support
Store name: Haute Boutique
Company name: AEVERNA LTD
Company number: 17335957
Phone: +44 7561 575166
Email: info@hauteboutique.co.uk
Address: 5 Brayford Square, Stepney Green, London E1 0SG, United Kingdom
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM GMT (we aim to respond within 24 hours)